Date: 21/05/13
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PENFIELD OAKHAM BEANIE GREY

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PENFIELD OAKHAM BEANIE GREY

£19.99

Availability: In stock

Here we have a superb, chunky knit beanie from Penfield... It is light enough to take with you on those 'spur of the moment' excursions and it is certainly made to keep your head perfectly warm! Penfield make some really high quality clothing and that can certainly be felt in this superb beanie... Get yours right now!
Returns and Exchange

All the offered items for sale on the Natterjacks.com site come from top quality brands and Natterjacks.com is completely confident that you will be satisfied with any item that you purchase.

The Natterjacks.com Store is happy to exchange or refund web ordered goods provided they are returned to us with proof of purchase within 30 days (this applies to both UK and international orders) in a saleable condition with all swing tags attached. We reserve the right to refuse exchanges/refunds on garments that are visibly worn, marked in anyway, washed, smelling of smoke, aftershave or washing detergents or quite simply not up to the standard the item was sent out in…!

The Natterjacks.com store cannot accept responsibility for loss or damage to returned goods whilst in transit. In the event of a potential manufacturing fault we reserve the right to return the item to the manufacturer for further assessment.

If you do have to return any item to us we would ask that you use a traceable system such as a parcel delivery or courier service. If for any reason a parcel is unable to be delivered by our courier service, it will be held at their depot for your collection. If the parcel is not collected within 3 days, the item is returned to us…

If you have any problems with any item and it fails to reach the high standard you would expect, or your order is incomplete then you should contact us within 48 hours of receipt. We will investigate any shortages and if they should be our mistake, we will send you the missing item or issue a refund. If however we can not see any mistake on our part we reserve the right not to send a replacement or refund. You can return any unsuitable items to us so that we can replace them. If an item being returned for exchange is to be sent back to you, we reserve the right to charge you the subsidized amount of GBP5.00 for shipping in the UK. For international customers the rate for shipping of the exchanged item will depend on size and weight. These terms and conditions do not affect your statutory rights as a consumer…

With all returns that come back to us for a refund we only refund for the cost of the goods that have come back to us... We do not refund the original postage charge or the return postage charge... Exceptions are, of course, made to items that are faulty or were sent out incorrectly on our part...
With regards to packaging a damaged box for example does not constitute a faulty item...  We are selling a product and not the packaging so whilst every effort is made to ensure every part of a customers item reaches them in factory fresh condition we do not accept liability for any damage to packaging or boxing of any products that we sell...  We cannot be held responsbible for any packaging damaged during transit.
All returns should be sent back to us at this address and should include a note with your name and order number along with what you would like us to do for you…

Natterjacks.com
22a Fife Road
Kingston-Upon-Thames
Surrey
KT1 1SZ
UNITED KINGDOM
Delivery Times/Postage Facts

Standard UK shipping (next working day delivery) = £ 5.00 (courier service)

Please note a £2.50 surcharge is added to large orders that will not fit in a standard size 'courier pack' (added at checkout)...!

UK offshore shipping (3-4 working day delivery) = £ 5.00 (Royal Mail Recorded)

For all UK mainland orders we use APC Couriers and for UK offshore we use Royal Mail recorded delivery…

For International orders we use Royal Mail International Signed for or UPS/FedEx depending on what the customer selects. The price of International delivery varies on the size and weight of the package and that price is quoted on the screen before the order is confirmed by the customer… In the unlikely event that the shipping cost turns out to be more expensive than quoted we reserve the right to request extra payment or cancel, and fully refund, the order...

We aim to ship all orders as soon as possible after the order has been processed (for example an order processed on Wednesday will be processed and dispatched on Thursday for delivery on Friday)…

We do not offer a Saturday service…

If the customer is away from their address (UK mainland only) the courier will leave a calling card with the contact details of the nearest depot to that address. This enables the customer to re-book delivery or collect the parcel from the depot…

Orders can only be sent to the customers registered card address or a work address which we can verify...  We cannot send orders to a different domestic address to that of which the credit or debit card is registered to, this is due to Visa guidelines that we have to follow to the letter...!

Natterjacks.com reserves the right to charge the full shipping fee to re-send any parcel that is returned to us due to non-collection. We will contact the customer to inform them the parcel is with us and if we do not receive a response within 7 working days we will refund the item(s), excluding the shipping costs, and cancel the order. After that if a customer still wants the item(s) they will have to place a new order…

If a customer enters the incorrect details which, in turn, means the parcel is sent to the wrong address Natterjacks.com will not be responsible and will pass over any attempts at retrieval to the customer…

Next day delivery is not guaranteed to the following areas and postcodes as Royal Mail will have to be used for delivery… The majority of the Scottish Highlands, remote areas, including HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 15, 31, 33-38, 44, 45, 51-56, BT, IM, JE, GY

If you receive an order that is not correct (garment in wrong size, colour etc…) it must be reported either by phone or e-mail within 7 working days and we will inform you of what you have to do…
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