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Shipping

Shipping Information

We offer free UK delivery on all orders over £80, however this offer isn't applicable to sale items or our express service (we use Royal Mail Tracked 48 Hour Delivery). We ship internationally to every country in the world but due to some restrictions we may have to contact you for further information with regards to your address details.

Standard UK Shipping (Tracked 48 Hour Delivery): £4.00 (Royal Mail)

UK – Express Next Working Day Delivery: From £5.50 (DPD) – Guaranteed 1-hour delivery slot, text message notifications and designated pick up locations.

UK Saturday Service: £9.99 (DPD) - Please order before 12pm on Friday to guarantee delivery.

UK Offshore Shipping (3-4 working day delivery) = £5.00 (Royal Mail Recorded) - Heavier items can cost up to £10.00.

EU Shipping (1-7 Working Days Delivery) - From £8.50 (DPD)

Non-EU & Worldwide (2-6 Working Days Delivery) - From £9.50 (FedEx)

All orders from Non-EU countries are tax exempt meaning that the VAT will automatically be removed from your order. This isn't applicable to sale items which will always be full price with VAT added regardless of your shipping destination. Regrettably we are unable to send any Carhartt WIP items to the US, Canada, Australia, Italy or Asia, due to distribution restrictions. If an order featuring any Carhartt WIP items is placed with shipping to any of these regions a full refund will be given immediately. 

We aim to ship all orders as soon as possible after the order has been processed (for example an order processed on Wednesday will be processed and dispatched on Thursday for delivery on Friday.) Please order before 1pm to guarantee next day delivery. If your order is urgent, please get in touch with us and we will try and get it dispatched the same day. Our couriers come between 3-4 each day so if you order after the cut off then your order will be processed and shipped the following day. Unfortunately, we can't offer next day delivery to Northern Ireland and all orders will be sent with Royal Mail. 

We process our orders Monday to Friday, we do not process orders on Saturday. If you order on Friday after the cut-off then your order will be processed on Monday for delivery on Tuesday. If you order with us on Friday through our express delivery couriers DPD and would like to receive your order on Saturday or Sunday, please get in touch and we will do our best to accommodate. However we can't process any orders after 1pm for weekend delivery.

If the customer is away from their address (UK mainland only) the courier will leave a calling card with the contact details of the nearest depot to that address. This enables the customer to re-book delivery or collect the parcel from the depot.

Natterjacks.com reserves the right to charge the full shipping fee to re-send any parcel that is returned to us due to non-collection. We will contact the customer to inform them the parcel is with us and if we do not receive a response within 7 working days we will refund the item(s), excluding the shipping costs, and cancel the order. After that if a customer still wants the item(s) they will have to place a new order.

If a parcel is refused on point of delivery and that parcel subsequently comes back to us here, we reserve the right to only refund the cost of the item(s) less the outgoing carriage and any further charges to us for having the parcel returned.

If a customer enters the incorrect details resulting the parcel is sent to the wrong address Natterjacks.com will not be responsible and will pass over any attempts at retrieval to the customer.

Next day delivery is not guaranteed to the following areas and postcodes as Royal Mail will have to be used for delivery. The majority of the Scottish Highlands, remote areas, including HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 15, 31, 33-38, 44, 45, 51-56, BT, IM, JE, GY. This can be subject to change at any time.

If you receive an order that is not correct (garment in wrong size, colour etc) it must be reported either by phone or e-mail within 7 working days and we will inform you of what you have to do.

CHRISTMAS SHIPPING INFORMATION

Royal Mail (Please order before the 19th to guarantee Christmas delivery)

23rd December: Normal Delivery

24th December: Normal Delivery

25th - 28th December: No Delivery

29th - 31st December: Normal Delivery

1st - 3rd January: No Delivery

4th January: Normal Delivery


DPD & APC - Next Day Delivery Couriers (Please order before 1pm on the 21st to guarantee Christmas delivery)

23rd December: Normal Delivery

24th December: Normal Delivery

25th - 28th December: No Delivery

29th - 31st December: Normal Delivery

1st January: No Delivery


Fed-Ex (Please order before 1pm Wednesday 14th to guarantee Christmas delivery)

To guarantee delivery before Christmas please order before the 14th of December.

 

To guarantee delivery before the New Year please order before the 22nd of December.

If you're having any issues with your order, please call us on 02089746732 and we will do our very best to track your parcel. This is the busiest time of the year for all of our courier services and as such neither us nor them can guarantee that you will get your order in time for Christmas. Please order before the dates recommended.

*Please order before 1pm to guarantee next day delivery. If your order is urgent, please get in touch with us and we will try and get it dispatched the same day.

 

Shipping