Our Privacy Statement
This is our privacy statement. Please read it with care.
SECURITY CONSIDERATIONS Security falls into two main areas; firstly our responsibility to safeguard your personal data and secondly; to avoid becoming a victim of fraud ourselves.
SAFEGUARDING YOUR DATA When we receive your credit card or bank account details we accept a responsibility to keep that information confidential. We take that responsibility very seriously.
At natterjacks.com your payment information is encrypted and then stored on a secure server. We then download this information only by using an SSL enabled browser and process the transaction at the store.
No transaction takes place online and your credit card information is never at any point included in unencrypted email.
Once we have downloaded the payment information we then delete the record from the server.
AVOIDING FRAUD When entering credit card details please make sure you are entering the correct information. As fraud is an issue with online trading It is important that the card details match the name and address given on the invoice and delivery address.
PEACE OF MIND Unlike many online sellers we do actually trade from a store. We believe buying Online should be a pleasurable and swift experience and customer satisfaction is very important to us.
If you are at any time unsure, the Store can be contacted on 44 (0)208 9746732 and all email enquiries are replied to within 30 minutes during store hours whenever possible.
COOKIES
- What are cookies?
- Cookies are little pieces of data that can be stored on your web browser. Cookies are usually set by applications that are running on a web site you visit. The most common use of cookies are for visitor tracking, and limited customization. For tracking purposes, sites may place a cookie into your browser that is a simple time stamp, with that stamp they can monitor your trip through a site.
- Why do we use cookies?
- We use Cookies in our membership system to automatically log you in as a user, we also use cookies to track your cart once you add an item to your basket. Cookies do not harm your computer in any way, they just help us as know who you are or what you have in your cart.
- Are cookies a security threat?
- No, cookies cannot access your system or retrieve information that isn't already broadcast by your web browser. Cookies cannot access your harddrive or send information about your computer system. Cookies are just simply a data storage system.