Web Store Help

How do I contact customer care?
You can call natterjacks.com on +44 (0) 208 974 6732 between the hours of 10am and 5pm UK time.
What is the natterjacks.com returns policy?
natterjacks.com�s exchange policy: If for any reason your goods are unsuitable, simply return to us with a note or email stating the problem or replacement requests. Upon arrival, your replacement item will be sent out for the subsidized amount of GBP5.00 for UK customers. International customers� return shipping costs will depend on size, weight and address. If there is nothing suitable on natterjacks.com for exchange, we will refund the amount of the goods returned

Refunds

We can offer refunds on goods returned to us in a resale-able condition within 7 days UK and 28 days International. Please note, we will not refund shipping costs. Refunds can only be issued to the original card holder and card.
Goods must be returned (with a valid Returns Number) within 7 days UK and 28 days International.
Please use the original packaging (box) to return your goods.

How do I find a specific item?
You can use the search facility on our site if you want to find a specific item. If you want more information about shopping at natterjacks, please feel free to check out our How to Shop guide.
Does natterjacks.com sell factory seconds or discounted products?
All merchandise on natterjacks.com is first quality original product direct from source. We do not sell seconds or grey market goods.
What payment methods do natterjacks.com accept?
We accept Visa, Master Card, Visa Electron, JCB and Switch and Solo.
Is it safe to use my credit card online at natterjacks.com?
To help ensure that your shopping experience is safe, simple and secure natterjacks.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

To ensure you process orders securely you need to have SSL switched on in your browser. Here are the different methods for checking it is enabled on your browser:

For Netscape click the Security icon on the tool bar and check the SSL2 & SSL3 boxes.
For Internet Explorer from the View menu find Internet Options, click the Advanced tab and check the SSL2 & SSL3 boxes.
Further security information can be found within the help section of your browser. If you enter an SSL is enabled area of the site then you will see a padlock at the bottom of your browser and you can click on this to find out information about the SSL digital certificate registration. Although use of SSL technology is necessary for fulfilling your order online, for your convenience, you may call customer help on +44 (0) 208 974 6732

We have protected the following area's of our site to ensure all your information is encryped:

  • Login / Sign Up
  • Checkout
  • Invoice