Here we have the superb Jason Markk cleaning solution the must have product for shoe cleaning and protection. Does not contain any harsh chemicals or abrasives. 98.3% Natural and completely biodegradable. Safe on all colors and materials and effectively cleans and conditions. When cleaning premium leather, suede, nubuck, nylon, cotton mesh and other delicate materials take extra care and be gentle. We highly recommend using the Jason Markk Premium Shoe Cleaning Brush. The softer hog bristles are better suited for use on delicate surfaces.
- 98.3% Natural & Biodegradable.
- Safe on all colours and materials.
- Cleans 200 times.
We are happy to exchange or refund web ordered goods provided they are returned to us with proof of purchase within 30 days (this applies to both UK and international orders) in a saleable condition with all tags attached. We reserve the right to refuse exchanges/refunds on garments that are visibly worn, marked in anyway, washed, smelling of smoke, aftershave or washing detergents.
We offer free UK returns with Royal Mail. Please re-pack your order and print off a Natterjacks returns label which you can print here. Attach the printed label to the package and take it to your local Royal Mail post office.
PLEASE NOTE: Free returns are only available on full price items. You are welcome to use the returns portal to return sale items to us, however, you will be charged £4.50 upon receipt of your item(s). This charge still stands for exchanges, whereby you will also be charged the re-shipping charge of £4.50.
PLEASE NOTE: We will be charging the outgoing shipping for customers who have bought two if the same item to try on for size and have returned them either using the free returns portal or returned it themselves.
PLEASE NOTE: If the order total falls below the £80 when returning an item or multiple items we will be charging the free outgoing shipping.
If you do wish to return an item(s) using a courier other than the Royal Mail service we provide, we recommend that you use a trackable courier as the customer is liable for all returns. We cannot accept liability for cost or delivery for items returned via any other service than the Royal Mail service we offer.
In the event of a potential manufacturing fault we reserve the right to return the item to the manufacturer for further assessment.
If for any reason a parcel is unable to be delivered by our courier service, it will be held at their depot for your collection. If the parcel is not collected within 3 days, the item is returned to us.
If you have any problems with any item and it fails to reach the high standard you would expect, or your order is incomplete then you should contact us within 48 hours of receipt. We will investigate any shortages and if they should be our mistake, we will send you the missing item or issue a refund. If however we can not see any mistake on our part we reserve the right not to send a replacement or refund.
With all returns that come back to us for a refund we only refund for the cost of the goods that have come back to us. We do not refund the original postage charge or the return postage charge. Exceptions are, of course, made for items that are faulty or were sent out incorrectly on our part for which you can also use our Royal Mail returns service (UK only).
With regards to packaging, a damaged box for example does not constitute a faulty item. We are selling a product and not the packaging so whilst every effort is made to ensure every part of a customers item reaches them in factory fresh condition we do not accept liability for any damage to packaging or boxing of any products that we sell. We cannot be held responsible for any packaging damaged during transit.
All returns should be sent back to us at this address and should include a note with your name and order number along with what you would like us to do for you:
22a Fife Road