Shipping

Shipping Information

We offer free UK delivery on all orders over £80, however this offer isn't applicable to sale items. We ship internationally to every country in the world but due to some restrictions we may have to contact you for further information with regards to your address details.

Standard UK Shipping (Tracked 48 Hour Delivery): £4.00 (Royal Mail)

UK – Express Next Working Day Delivery: From £5.50 (APC) – Guaranteed 2-hour delivery slot, text message notifications and designated pick up locations.

UK Saturday Service: £9.99 (DPD) - Please order before 12pm on Friday to guarantee delivery.

UK Offshore Shipping (3-4 working day delivery) = £5.00 (Royal Mail Recorded) - Heavier items can cost up to £10.00.

EU Shipping (1-7 Working Days Delivery) - From £8.50 (DPD)

Non-EU & Worldwide (2-6 Working Days Delivery) - From £9.50 (FedEx)

Worldwide Express (1-3 Working Days Delivery) - DHL Express (Orders where express delivery is chosen are sent using DHL Express, with guaranteed next day delivery within the UK and many major cities in Europe and the US. Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days). Tracking e-mail sent with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process -- with a one hour window of delivery provided. You can also choose to deliver to a DHL Service Point (45,000 locations worldwide) or hold until you return from vacation.

All orders from Non-EU countries are tax exempt meaning that the VAT will automatically be removed from your order. This isn't applicable to sale items which will always be full price with VAT added regardless of your shipping destination. Regrettably we are unable to send any Carhartt WIP items to the US, Canada, Australia, Italy or Asia, due to distribution restrictions. If an order featuring any Carhartt WIP items is placed with shipping to any of these regions a full refund will be given immediately. 

We aim to ship all orders as soon as possible after the order has been processed (for example an order processed on Wednesday will be processed and dispatched on Thursday for delivery on Friday.) Please order before 1pm to guarantee next day delivery. If your order is urgent, please get in touch with us and we will try and get it dispatched the same day. Our couriers come between 3-4 each day so if you order after the cut off then your order will be processed and shipped the following day. Unfortunately, we can't offer next day delivery to Northern Ireland and all orders will be sent with Royal Mail. 

We process our orders Monday to Friday, we do not process orders on Saturday. If you order on Friday after the cut-off then your order will be processed on Monday for delivery on Tuesday. If you order with us on Friday through our express delivery couriers DPD and would like to receive your order on Saturday or Sunday, please get in touch and we will do our best to accommodate. However we can't process any orders after 1pm for weekend delivery.

If the customer is away from their address (UK mainland only) the courier will leave a calling card with the contact details of the nearest depot to that address. This enables the customer to re-book delivery or collect the parcel from the depot.

Natterjacks.com reserves the right to charge the full shipping fee to re-send any parcel that is returned to us due to non-collection. We will contact the customer to inform them the parcel is with us and if we do not receive a response within 7 working days we will refund the item(s), excluding the shipping costs, and cancel the order. After that if a customer still wants the item(s) they will have to place a new order.

If a parcel is refused on point of delivery and that parcel subsequently comes back to us here, we reserve the right to only refund the cost of the item(s) less the outgoing carriage and any further charges to us for having the parcel returned.

If a customer enters the incorrect details resulting the parcel is sent to the wrong address Natterjacks.com will not be responsible and will pass over any attempts at retrieval to the customer.

Next day delivery is not guaranteed to the following areas and postcodes as Royal Mail will have to be used for delivery. The majority of the Scottish Highlands, remote areas, including HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 15, 31, 33-38, 44, 45, 51-56, BT, IM, JE, GY. This can be subject to change at any time.

If you receive an order that is not correct (garment in wrong size, colour etc) it must be reported either by phone or e-mail within 7 working days and we will inform you of what you have to do.

CHRISTMAS SHIPPING INFORMATION

Royal Mail (Please order before the 19th to guarantee Christmas delivery)

23rd December: Normal Delivery

24th December: Normal Delivery

25th - 28th December: No Delivery

29th - 31st December: Normal Delivery

1st - 3rd January: No Delivery

4th January: Normal Delivery


DPD & APC - Next Day Delivery Couriers (Please order before 1pm on the 21st to guarantee Christmas delivery)

23rd December: Normal Delivery

24th December: Normal Delivery

25th - 28th December: No Delivery

29th - 31st December: Normal Delivery

1st January: No Delivery


Fed-Ex (Please order before 1pm Wednesday 14th to guarantee Christmas delivery)

To guarantee delivery before Christmas please order before the 14th of December.

 

To guarantee delivery before the New Year please order before the 22nd of December.

If you're having any issues with your order, please call us on 02089746732 and we will do our very best to track your parcel. This is the busiest time of the year for all of our courier services and as such neither us nor them can guarantee that you will get your order in time for Christmas. Please order before the dates recommended.

*Please order before 1pm to guarantee next day delivery. If your order is urgent, please get in touch with us and we will try and get it dispatched the same day.


Returns and Exchange


All the offered items for sale on the Natterjacks.com site come from top quality brands and Natterjacks.com is completely confident that you will be satisfied with any item that you purchase.

The Natterjacks.com Store is happy to exchange or refund web ordered goods provided they are returned to us with proof of purchase within 30 days (this applies to both UK and international orders) in a saleable condition with all swing tags attached. We reserve the right to refuse exchanges/refunds on garments that are visibly worn, marked in anyway, washed, smelling of smoke, aftershave or washing detergents or quite simply not up to the standard the item was sent out in.

We offer free UK delivery with Royal Mail which is a Tracked 48 Hour service. Please re-pack your order and print off a Natterjacks returns label which you can print here. Attach the printed label to the package and take it to your local Royal Mail post office. Within 24 hours of receiving your return we will email you confirming receipt. We aim to process returns within 48 hours so you will receive another email once your item has either been re-dispatched or a refund has been processed.

PLEASE NOTE: Free returns are only available on full price items. You are welcome to use the returns portal to return sale items to us, however, you will be charged £4.00 upon receipt of your item(s). This charge still stands for exchanges, whereby you will also be charged the re-shipping charge of £4.00.

The Natterjacks.com store cannot accept responsibility for loss or damage to returned goods whilst in transit. In the event of a potential manufacturing fault we reserve the right to return the item to the manufacturer for further assessment. 

If you do wish to return an item(s) using a courier other than the Royal Mail service we provide, we recommend that you use a trackable courier as the customer is liable for all returns. We cannot accept liability for cost or delivery for items returned via any other service than the Royal Mail service we offer.

If for any reason a parcel is unable to be delivered by our courier service, it will be held at their depot for your collection. If the parcel is not collected within 3 days, the item is returned to us. 

If you have any problems with any item and it fails to reach the high standard you would expect, or your order is incomplete then you should contact us within 48 hours of receipt. We will investigate any shortages and if they should be our mistake, we will send you the missing item or issue a refund. If however we can not see any mistake on our part we reserve the right not to send a replacement or refund. You can return any unsuitable items to us so that we can replace them. If an item being returned for exchange is to be sent back to you, we reserve the right to charge you the subsidised amount of GBP4.00 for shipping in the UK. For international customers the rate for shipping of the exchanged item will depend on size and weight. These terms and conditions do not affect your statutory rights as a consumer.

With all returns that come back to us for a refund we only refund for the cost of the goods that have come back to us. We do not refund the original postage charge or the return postage charge. Exceptions are, of course, made for items that are faulty or were sent out incorrectly on our part for which you can also use our Royal Mail returns service (UK only.)

 

With regards to packaging, a damaged box for example does not constitute a faulty item. We are selling a product and not the packaging so whilst every effort is made to ensure every part of a customers item reaches them in factory fresh condition we do not accept liability for any damage to packaging or boxing of any products that we sell. We cannot be held responsible for any packaging damaged during transit.

All returns should be sent back to us at this address and should include a note with your name and order number along with what you would like us to do for you:

Natterjacks.com
22a Fife Road
Kingston-Upon-Thames
Surrey
KT1 1SZ
UNITED KINGDOM

 

Top