DUE TO THE COVID-19 PANDEMIC, SHIPPING TIMES ARE NOT GUARANTEED; THIS INCLUDES ALL SERVICES.
THERE IS CURRENTLY A 24-48 HOUR DELAY FOR THE DISPATCH OF ALL PARCELS.
We offer free UK delivery on all orders over £80, however this offer isn't applicable to sale items. We ship internationally to every country in the world but due to some restrictions we may have to contact you for further information with regards to your address details.
UK - Standard Shipping (Tracked 2-3 Day Shipping): £4.75 (Royal Mail)
UK - Express Next Working Day Delivery: From £4.95 (APC Exc. Northern Ireland)
EU & Worldwide - Royal Mail International: From £17.00
Next day delivery is from the moment of dispatch NOT from the moment of ordering.
All orders from Non-EU countries are tax exempt meaning that the VAT will automatically be removed from your order; this is not applicable to sale items.
Regrettably we are unable to send any Carhartt WIP items to the US, Canada, Australia, Italy or Asia, due to distribution restrictions. If an order featuring any Carhartt WIP items is placed with shipping to any of these regions a full refund will be given immediately.
Unfortunately, we can't offer next day delivery to Northern Ireland and certain Scottish postcodes (please contact us for clarification).
We process our orders Monday to Friday, we do not process orders on Saturday and Sunday. If you order on Friday after the cut-off then your order will be processed on Monday.
If you have selected a next day service you will need to ensure that you are at the specified delivery address on that day as the courier will require a signature.
Our returns team will refund an order (less carriage) if it is sent back to us by the courier and you will be notified of the refund. After that if a customer still wants the item(s) they will have to place a new order.
Royal Mail will hold a parcel for 19 days before returning this to us, this incurs a £4.75 return fee.
If a customer enters the incorrect details resulting the parcel is sent to the wrong address Natterjacks.com will not be responsible and will pass over any attempts at retrieval to the customer.
Please contact us if you are unsure of any of the above.