In light of the situation regarding COVID19, Natterjacks has now closed it’s stores for now but our online site will still be open and trading as normal. Our number one concern is the wellbeing of our staff and our community hence why we have taken these preventative measures.
With this in mind we have must acknowledge that our delviery times will be affected in which our Next Day Delivery option is no longer guaranteed and we will not be held responsible if your next day delivery takes longer than anticipated. Our Royal Mail 2-3 day service may also be affected.
We will still be shipping internationally and again delivery times may take longer than predicted so please be patient.
As the situation is complexed and changing rapidly our plans may well change but rest assured we will let everyone know. We appreciate the support everyone has shown us and we hope everyone stays safe out there in these troubling times.
Take care and see you soon
We offer free UK delivery on all orders over £80, however this offer isn't applicable to sale items. We ship internationally to every country in the world but due to some restrictions we may have to contact you for further information with regards to your address details.
UK - Standard Shipping (Tracked 2-3 Day Shipping): £4.75 (Royal Mail)
UK - Express Next Working Day Delivery: From £4.95 (APC Exc. Northern Ireland) Please order before 1pm for next day delivery
UK - Saturday Service: £12.00 (DPD) *Excluding Northern Ireland - Please order before 12pm on Friday for this service.
EU - Standard Shipping (1-7 Working Days Delivery) - From £8.50 (DPD by Road: Mainland EU only)
Worldwide - Standard Shipping (2-7 Working Days Delivery) - From £9.50 (FedEx).
All orders from Non-EU countries are tax exempt meaning that the VAT will automatically be removed from your order; this is not applicable to sale items.
Regrettably we are unable to send any Carhartt WIP items to the US, Canada, Australia, Italy or Asia, due to distribution restrictions. If an order featuring any Carhartt WIP items is placed with shipping to any of these regions a full refund will be given immediately.
Please order before 1pm for next day delivery. Unfortunately, we can't offer next day delivery to Northern Ireland and certain Scottish postcodes (please contact us for clarification).
We process our orders Monday to Friday, we do not process orders on Saturday and Sunday. If you order on Friday after the cut-off then your order will be processed on Monday.
If you have selected a next day service you will need to ensure that you are at the specified delivery address on that day as the courier will require a signature.
Our returns team will refund an order (less carriage) if it is sent back to us by the courier and you will be notified of the refund. After that if a customer still wants the item(s) they will have to place a new order.
If a customer enters the incorrect details resulting the parcel is sent to the wrong address Natterjacks.com will not be responsible and will pass over any attempts at retrieval to the customer.
Please contact us if you are unsure of any of the above.