We are happy to exchange or refund, UK and international, web ordered goods provided they are returned to us with proof of purchase within 28 days in a saleable condition with all tags attached & original packaging. We reserve the right to refuse exchanges or refunds on garments that are, marked in anyway, smelling worn or washed
We offer UK returns service with Royal Mail at a charge of £4.75. Please follow the link https://www.royalmail.com/track-my-return#/details/663 If you wish to return an item(s) using a courier other than the Royal Mail service we provide, we recommend that you use a trackable courier as the you are liable for merchandise until it is delivered back to us. We cannot accept liability for any lost/damaged parcels.
Should you wish for the return service to be upgraded to a next day courier service please email us, for a quote and to arrange a collection.
If a full order is returned, or the value of the returned items takes the total of your original order below the £80 free shipping threshold, you will be charged the outgoing shipping amount.
In the event of a potential manufacturing fault we reserve the right to return the item to the manufacturer for further assessment.
If for any reason a parcel is unable to be delivered by our courier service, it will be held at their depot for your collection. If the parcel is not collected the item is returned to us, if this is with Royal Mail it will incur a £4.75 return fee.
If you have a problem with an item in your order, or your order is incomplete, please contact us within 48 hours of receipt. We will investigate all issues raised. If any issue are our error, we will rectify the issue as soon as possible, either by sending missing items out to you, or issue a refund, should the item be sold out. If, however we cannot see any error on our part we reserve the right not to send a replacement or issue a refund.
Returns of skateboard equipment and hardware will only be accepted if they are in un-skated condition and in original packaging. Once a skateboard deck has been assembled and gripped it cannot be returned or exchanged. All decks must be returned in re-sellable condition.
Due to the nature of the sport, we do not deem snapped or broken skateboard decks or decks with stress or pressure cracks as faulty. Decks cannot be returned if used in any way. Most board breaks/snaps happen when landing a trick and the feet do not land in the correct position and not due to a manufacturing fault.
Refunds
The cost of the goods that have been returned will be refunded excluding the original postage charge or the return postage charge. Exceptions are made for items that are faulty or were sent out in error on our part, in which case you can also use our UK returns service via Collect+ (UK only).
If a full order is returned, or the value of the returned items takes the total of your original order below the £80 free shipping threshold, you will be charged the outgoing shipping amount.
Exchanges
We offer a Royal Mail 48 hour signed for service on exchanges, at a cost of £4.75. Please include correct item and the receipt, with the form on the back filled out for your exchange. Once your item has reached us, the returns team will contact you via email. If you wish to have a quicker service for exchange please email us and we can get his upgraded.
Packaging
Damaged packaging does not constitute a faulty item. We are selling a product and not the packaging. Whilst every effort is made to ensure every part of your item reaches you in factory fresh condition, we do not accept liability for any damage to any packaging. We will not be held responsible for any packaging damaged during transit.
All returns should be sent back to this address and include your receipt and the form on the reverse filled out.
Natterjacks.com
22A Fife Road
Kingston-Upon-Thames
Surrey
KT1 1SZ
UNITED KINGDOM
