We offer free UK delivery on all orders over £80, however this offer isn't applicable to sale items. We ship internationally to every country in the world but due to some restrictions we may have to contact you for further information with regards to your address details.
UK - Standard Shipping (Tracked 2-3 Day Shipping): £4.75 (Royal Mail)
UK - Express Next Working Day Delivery: From £5.25 (APC Exc. Northern Ireland)
EU & Worldwide - DHL (Via Global-E) Prices vary by country
PLEASE NOTE: During the busy Christmas period we cannot guarantee next day delivery.
All orders from Non-EU countries are tax exempt meaning that the VAT will automatically be removed from your order; this is not applicable to sale items.
Regrettably we are unable to send any Carhartt WIP items to the US, Canada, Australia, Italy or Asia, due to distribution restrictions. If an order featuring any Carhartt WIP items is placed with shipping to any of these regions a full refund will be given immediately.
Unfortunately, we can't offer next day delivery to Northern Ireland and certain Scottish postcodes (please contact us for clarification).
We process our orders Monday to Friday, we do not process orders on Saturday and Sunday. If you order on Friday after the cut-off then your order will be processed on Monday.
If you have selected a next day service you will need to ensure that you are at the specified delivery address on that day as the courier will require a signature.
Our returns team will refund an order (less carriage) if it is sent back to us by the courier and you will be notified of the refund. After that if a customer still wants the item(s) they will have to place a new order.
If a customer enters the incorrect details resulting the parcel is sent to the wrong address Natterjacks.com will not be responsible and will pass over any attempts at retrieval to the customer.
Please contact us if you are unsure of any of the above.
We are happy to exchange or refund, UK and international, web ordered goods provided they are returned to us with proof of purchase within 28 days in a saleable condition with all tags attached & original packaging. We reserve the right to refuse exchanges or refunds on garments that are, marked in anyway, smelling worn or washed
We offer UK returns service with Royal Mail at a charge of £4.75. Please follow the link https://www.royalmail.com/track-my-return#/details/663 If you wish to return an item(s) using a courier other than the Royal Mail service we provide, we recommend that you use a trackable courier as the you are liable for merchandise until it is delivered back to us. We cannot accept liability for any lost/damaged parcels.
Should you wish for the return service to be upgraded to a next day courier service please email us, for a quote and to arrange a collection.
If a full order is returned, or the value of the returned items takes the total of your original order below the £80 free shipping threshold, you will be charged the outgoing shipping amount.
In the event of a potential manufacturing fault we reserve the right to return the item to the manufacturer for further assessment.
If for any reason a parcel is unable to be delivered by our courier service, it will be held at their depot for your collection. If the parcel is not collected the item is returned to us, if this is with Royal Mail it will incur a £4.75 return fee.
If you have a problem with an item in your order, or your order is incomplete, please contact us within 48 hours of receipt. We will investigate all issues raised. If any issue are our error, we will rectify the issue as soon as possible, either by sending missing items out to you, or issue a refund, should the item be sold out. If, however we cannot see any error on our part we reserve the right not to send a replacement or issue a refund.
Returns of skateboard equipment and hardware will only be accepted if they are in un-skated condition and in original packaging. Once a skateboard deck has been assembled and gripped it cannot be returned or exchanged. All decks must be returned in re-sellable condition.
Due to the nature of the sport, we do not deem snapped or broken skateboard decks or decks with stress or pressure cracks as faulty. Decks cannot be returned if used in any way. Most board breaks/snaps happen when landing a trick and the feet do not land in the correct position and not due to a manufacturing fault.
The cost of the goods that have been returned will be refunded excluding the original postage charge or the return postage charge. Exceptions are made for items that are faulty or were sent out in error on our part, in which case you can also use our UK returns service via Collect+ (UK only).
We offer a Royal Mail 48 hour signed for service on exchanges, at a cost of £4.75. Please include correct item and the receipt, with the form on the back filled out for your exchange. Once your item has reached us, the returns team will contact you via email. If you wish to have a quicker service for exchange please email us and we can get his upgraded.
Damaged packaging does not constitute a faulty item. We are selling a product and not the packaging. Whilst every effort is made to ensure every part of your item reaches you in factory fresh condition, we do not accept liability for any damage to any packaging. We will not be held responsible for any packaging damaged during transit.
All returns should be sent back to this address and include your receipt and the form on the reverse filled out.
22A Fife Road